Best Western Plus Gatineau-Ottawa



Meeting the needs and expectation of our customers has always been our highest priority and that includes protecting your privacy. We have prepared this privacy statement to describe our information handling procedures as they relate to the requirements of Canadian privacy legislation, notable the Personal Information Protection and Electronic Documents Act, passed into law in 2000. This statement applies to the privacy at BEST WESTERN PLUS Gatineau-Ottawa Hotel and Conference Centre.

We encourage you to read this disclosure to understand how we use your personal information to provide the services you request and inform you about special offers and promotions. You have a choice in how your information is used, and our commitment to use your information responsibly. We also encourage you to contact us directly should you have any privacy concerns, questions or suggestions. In addition to speaking to the Front Desk staff at the hotel, we offer you three ways to contact us. You can send an email to, send a fax to 1-819-770-9705, or send a letter to:

BEST WESTERN PLUS Gatineau-Ottawa Hotel and Conference Centre
131, rue Laurier
Gatineau (Hull) QC
Canada J8X 3W3

Please include your name, address, email address and Best Western Rewards number (if applicable) in all communications and state clearly the nature of your request. We will promptly address your communication and we thank you for the opportunity to serve you.

Information We Need to Collect to Provide the Services You Request

In the ordinary course of business, we will request that you provide, and seek your consent to use certain personal information such as your name, address, telephone number, credit card information and requested room type, to enable us to process the reservation or transaction your request. In addition, other information may be requested and provided at your discretion. Any information that is collected during your visit with us, such as billing information or messages are treated as confidential and respected according to our privacy policy. The information you provide to us is processed in our computer systems in Canada and in the United States ("USA").

How We Use Your Information

Reservation information and personal information provided by you will be used to provide hotel accommodations and related services you request, and to facilitate billing and collection. We may also transfer your personal information to Best Western International and related business locations for direct marketing purposes, unless you choose to opt out of receiving these offers. On occasion, we may use a third party service provider to provide services such as mailouts. As a result, these service providers would be provided with the personal information necessary to perform the requested service. Any service provider we use is prohibited from using the information for any purpose other than providing the service BEST WESTERN PLUS Gatineau-Ottawa Hotel and Conference Centre requests. We prohibit the sale, transfer or sharing of personal information with any other third parties. We do not disclose your information for any other purpose without your consent, unless it is required by law.

Maintaining the Accuracy of Your Information

We make every reasonable effort to maintain the accuracy of all customer information and employ controls to make sure our records are accurate. If you become aware that information we maintain about you is inaccurate or if you would like to update your information, please let us know by contacting us as indicated at the beginning of this statement.

Securing your Information

We are committed to securing the information you provide to us. We have deployed process and technology measures to provide reasonable assurance that your information is protected against misuse, loss and from unauthorized access, modification or disclosure. We take reasonable precautions to ensure that our staff does not disclose your information to anyone but you, so please bear with us is we verify your identity to provide room keys, messages or other information. We encourage all of our guests to also be careful of their personal information in their travels, and would be pleased to help you dispose of sensitive information in our secure waste.

As previously stated, we respect your privacy expectations and will do our best to provide you with the information you need to address any questions or concerns. We encourage you to contact us directly with any issues you have with our procedures so that we may promptly address them.

How to Access and Correct Information We Maintain About You

You may contact us to inquire about the personal information pertaining to you that is maintained by BEST WESTERN PLUS Gatineau-Ottawa Hotel and Conference Centre by sending an email to An administrative charge may be levied if you request a copy of your information, as permitted by law.

Conducting Business With Us and Your Anonymity

For most transactions that you wish to conduct with us it is not practical to operate on an anonymous basis. Transactions that can be conducted anonymously are typically limited to cash transactions at our commissary outlet.

Where Your Information is Sent

As is the case for many international organizations, we need to transfer data internationally to serve our customers and maintain our accounting records. We take reasonable measures to ensure that information is adequately protected during and after data transmission. If You Would Like Additional Information Should you wish further information concerning your privacy rights in Canada, please visit the website of the Office of the Privacy Commissioner at , or call toll free at 1-800-282-1376.

Your information will be sent to Best Western International Inc.(BWI) for use consistent with BWI’s privacy policy show here

Reservations for the BEST WESTERN PLUS Gatineau-Ottawa are made through a reservation booking engine named Your information will be sent to for use consistent with’s privacy policy shown here

Opt-Out – Its Your Choice

Now that you know how we use and protect your personal information, please let us know if you do not wish to receive future Best Western related marketing mailings by informing the Front Desk, or sending and email to or by sending a letter to the address listed at the beginning of this statement.

Enjoy our facilities during your Stay